ART that makes a difference
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FREQUENTLY ASKED QUESTIONS (FAQs)

About ARTprojectA (APA) and the Artwork You Sell:

  • Why should I shop with ARTprojectA?

    We believe that ART should be accessible to all, so at ARTprojectA we present you with a dynamic selection of fine ART at affordable prices – all priced under $4,500. Our team has over 50 years collective experience in fine arts and design, and we use our knowledge to make your experience searching for and selecting ART easy and rewarding. We’ve done extensive research on the artists and their work, so you can be assured that you are getting great artwork of excellent value. And every time you buy with ARTprojectA you will also be helping others: for every purchase made, we make a donation to a non-profit organization in the field of your choice. Read more about ARTprojectACT

  • How do you choose the artwork you show on your site?

    Each piece of art shown on ARTprojectA is individually selected based on our exacting standards of quality, consistency and value. We pay particular attention to finding artists with unique voices, while ensuring that the work is creatively conceived and meticulously executed. We do not mass-produce limited editions and edition sizes for photographs and prints are typically no more than 100. Open editions are offered only under very special circumstances. For every piece of artwork we show on ARTprojectA, there are hundreds that we don’t choose.

  • Can you help me find artwork that is not shown on your site?

    Absolutely. Thanks to the extensive resources at our disposal and the network of connections we have established through our sister company, ANNE REED GALLERY (ARG), we have access not only to artists whose work you see on the APA or ARG websites, but to many artists represented by other galleries. Through ANNE REED GALLERY we are ideally placed to act in a consultant capacity for those who seek personal assistance in building their collections or finding specific pieces of art.

  • Who is ARTprojectA?

    The idea for ARTprojectA was conceived by Barbi Reed, founder/owner of ANNE REED GALLERY, a fine art gallery based in Sun Valley, Idaho for the last 30 years. While working with nationally recognized artists and art collectors around the world, she recognized the need for a curated, affordable online gallery which buyers could immediately trust. Together with co-founder Claudia Aulum, she launched ARTprojectA in 2012, to make fine art more widely accessible online. Claudia’s experience at ANNE REED GALLERY has been complemented by 10 years building her own contemporary interior furniture and design business, The Open Room, which she sold in order to pursue her passion for art. Carter Hedberg brings decades of experience with innovative companies such as Room & Board, Target Inc, and most recently as director of the Sawtooth Botanical Garden, a prominent Idaho non-profit organization. Laura Williams is the fresh young face of our team, whose energy, enthusiasm and organizational skills keep the rest of us on our toes. More about our Team.

  • How are you related to ANNE REED GALLERY?

    Although APA is a separate company, we share ownership with ANNE REED GALLERY (ARG). Barbi Reed, the founder and owner of ARG is one of the co-founders of ARTprojectA. As such, our team at APA has unlimited access to the resources and experience of ARG, an established fine art gallery of national standing.

  • How do I know the work I’m buying from you is authentic?

    ARTprojectA works directly with artists, curators, and publishing houses to ensure that all work sold on our site is original. Each piece of art is signed by the artist where appropriate, and is accompanied by a certificate of authenticity from ARTprojectA (with the exception of certain items such as jewelry and books).

  • Do you have a physical gallery?

    No. Our exclusively virtual format allows our team to focus on what it does best – searching for amazing, affordable art to present to you, and ensuring that your online experience is seamless. However, being online does not mean we are anonymous. We are available to answer any questions you may have and welcome your inquiries. Feel free to call us at 208-726-9900, or email us anytime at info@artprojecta.com. Let us know if we can be of assistance!

  • Where is your office located?

    ARTprojectA is headquartered in the beautiful northwestern mountain town of Sun Valley, Idaho — the very first destination ski resort in the United States and home to a vibrant community, rich in arts, music and theater. We consider ourselves very fortunate to live in such a beautiful and inspiring place!

Placing Orders, Payment and Returns:

  • What payment methods do you accept?

    We accept all major credit cards. Under certain circumstances we will also accept personal checks and bank wire transfers. Please contact us for more information at info@artprojecta.com.

  • Can I try out a piece of art at home before I before I buy it?

    You can purchase an item and return it if it does not meet your expectations. We want you to be happy with the artwork you have purchased from us. If you are not satisfied with your purchase, you can return it to us if you notify ARTprojectA within 10 days of the original ship date, and return it to us within 18 days of the original ship date. Read more about our Return Policy. A few items are not returnable, and they are clearly marked as such on our website.

  • Can I place an order with you by phone rather than online?

    Absolutely. We welcome the opportunity to speak with you personally and would be happy to help you place your order by phone. Just give us a call at 208-726-9900. Our office is staffed Monday through Friday 10AM – 5PM mountain standard time, Saturdays 11AM – 4PM. If we do not respond immediately, please leave a message and we will call you back as soon as possible.

  • Can I cancel my order before it ships?

    Generally, yes, unless it is an item which is not returnable, or is marked “final sale”. Our items usually ship within 1-3 business days so call us at 208-726-9900 as soon as you can if you have any concerns about an order you have placed.

  • What if I make a mistake placing my order?

    No problem. Just send us an email at info@artprojecta.com noting “Mistake on my order” in the subject line, or call us at 208-726-9900 as soon as you can. If an order has not yet shipped, we are generally able to make corrections and changes.

  • I ordered a limited edition print and received a confirmation; but then I received an email saying that it was no longer available. Why did this happen?

    Occasionally two or more purchases for the same item are processed simultaneously; if an edition is nearly sold out this might result in a situation where a print is listed as “available”, but is actually sold out. If this is the case, we will contact you immediately and ask you if you wish to cancel your order, or replace the item with a similar piece of art.

  • Can I return artwork?

    Yes, most work can be returned. We want you to be happy with the artwork you have purchased from us. If you are not satisfied with a piece you have purchased, you can return it to us if you notify ARTprojectA within 10 days of the original ship date, and return it to us within 18 days of the original ship date. Excluded from this return policy are all sale items and custom orders, as these are considered to be final purchases, or any other items marked “Final Sale or Not Returnable”. Read more about our Return Policy (link to that page).

  • How do I return something?

    It’s simple: first call or email us that you want to return an item. We’ll give you a Return Authorization number. Save all the original packing materials. Carefully pack up the artwork using the original packing materials if possible, and return it to us at the address provided. For detailed instructions, go to how to return artwork.

  • Do you offer gift certificates?

    You will eventually be able to purchase gift certificates online. For now, please call 208-726-9900 or email us at info@artprojecta.com, and we would be happy to arrange this for you.

Shipping:

  • How do you ship and what does it cost?

    We want you to have a superior delivery experience and offer a variety of shipping methods (FEDEX or USPS) and rates. ARTprojectA will carefully pack your ART purchase in a reinforced flat envelope, sturdy tube or box, dependent on the ART you chose. Please refer to Shipping Information for some examples of most common shipping rates.

  • How long does it take to receive my work?

    Unless otherwise indicated, we generally ship out work within a few business days. Each item description will indicate if shipping time takes longer.

  • How do I track my shipment?

    When you receive a confirmation from us that your order has shipped, it will contain a Fedex or USPS tracking number.

  • Do you ship internationally?

    Yes. However, until we have automated international shipping on our website, we ask you to call or email us to arrange shipping outside the US.

  • What do I do if my artwork arrives damaged?

    Please call 208-726-9900 or email us at info@artprojecta.com immediately and we will assist you. If an item is unique or one of a kind it will not be possible to replace it.

Framing, Installation and Care of Artwork:

  • Do you offer framing advice?

    Some of our work is sold pre-framed (see FRAMED/READY TO PLACE). For work that is not framed, we offer advice on framing, but for the time being do not offer a framing service. Please refer our section ART 101: Framing Suggestions, or contact us at info@ARTprojectA.com or at 1-208-726-9900 and we’d be happy to give you specific advice on how best to frame and install a particular piece of art.

  • How should I care for my artwork?

    There are many things you can do to protect your artwork and ensure its longevity. See Installing & Care Suggestions.

  • What is the best way to hang/install artwork?

    There are a few simply guidelines which can make hanging and installing your newly acquired artwork a snap. See Installing & Care Suggestions.

About the Artists:

  • Can I speak with the artist whose work I have purchased?

    We make an effort to provide as much pertinent background information as possible about the artists whose work we sell so that you can get a good sense of how they work and what inspires them. By offering them an online venue to sell their work, ARTprojectA allows artists to focus on what they do best – creating art. We don’t encourage clients to contact artists directly, as it takes away from the time artists have to produce work. If you have any questions about the artist please feel free to contact us at info@ARTprojectA.com, and we’d be happy to help you.

  • How much do artists earn on a sale?

    Most of the work we show is sold on consignment, and ARTprojectA follows industry standards. In no case do we ever earn more on a sale than the artist or publisher.

  • I am an artist and would like to submit my artwork for consideration by APA. How do I proceed?

    We welcome submissions from artists who produce unique pieces and limited editions of 100 or less (under certain circumstances we may consider larger editions or open editions). As we receive many submissions from artists every week, we ask that you follow the procedures that we have established. Submissions that are not submitted correctly unfortunately cannot be reviewed. The first step is to contact us at submissions@artprojecta.com for the detailed list of submission guidelines. Here is a brief overview of how we work with artists:

    • All work is sold on consignment; consignment contracts typically run for 4 months.
    • Generally we require that all work accepted by us is sent to APA headquarters; artists are responsible for shipping work to us.
    • In order to maintain the uniqueness of ARTprojectA, we ask that work shown with us not be shown on other art ecommerce sites.

About My Account, APA News & Offers and My ART (Wish List):

  • Why should I sign up for APA News & Offers?

    ARTprojectA News & Offers is the best way to hear about most recently added artwork, limited editions that are almost sold out, special offers on select pieces, and unique gift ideas. We’ll also keep you up-to-date on relevant art world news, and we will share with you our insights on collecting and displaying art. Best of all, we will not flood you with emails! On average, you’ll hear from us about 4 times a month. And, of course, you can unsubscribe at any time.

  • Do I have to have an account to shop with you?

    No. You are always free to shop on APA as a guest. However, having an account does give you certain advantages. (See below.)

  • Why should I set up an account?

    Establishing an account has a number of benefits. First of all, it allows you to use My ART, which functions as your wish list and/or personal gallery. Having an account also speeds up the checkout process, as we will have your contact information and addresses on file (we do not, however, store any credit card information.) Registration for an account automatically signs you up to receive News & Offers, our periodic email communication.

  • I forgot the password to my account.

    If you forget your password simply click on the Forgot Password link on the log in page. A new password will be sent to your email address and you can reset your password once you have logged into your account again.

  • What is My ART all about?

    My ART functions as your wish list or personal gallery. You can tag as many items as you like for separate viewing, making it easier to choose among different pieces of art that you are considering. You can also come back later and look at your custom selections at another time by logging into your account and clicking on My ART. To put something into My ART, simply click the My ART icon by the item. Once in My ART, you can also easily remove items or put them in your shopping cart (ART Cart). In order to use My ART, you must first register for an account with APA.

  • If something is in My ART, is it on hold for me?

    No. Unfortunately, we are unable to hold items for any length of time. Putting an item into My ART simply allows you to view it separately in your personal gallery.

 

ARTprojectAct

  • How does APA support non-profits through ARTprojectACT?

    ARTprojectA donates a share of the proceeds from every sale to a non-profit organization of the purchaser’s choice. This is not an additional cost to the customer, nor is it taken from the artists’ portion of the sale. All donations from ARTprojectACT come from ARTprojectA’s share of the proceeds. When you check-out, you’ll have the opportunity to check a box designating the area of interest to which you would like us to direct our donation from your particular purchase. You can choose from these options: Arts, Environment & Animal Welfare, Global Health, Literacy, and Social Justice & Human Rights. Read more about ARTprojectAct.

  • How does APA choose which non-profits they will support?

    ARTprojectACT extensively researches many non-profits throughout the world and chooses several organizations that fall under each category from which you may choose during checkout. It is extremely important to us that we donate to legitimate organizations and that we know our donations will make a difference in their cause. We rotate the non-profits to which we donate, so that our contributions can help as many causes as possible.

Copyright

  • Are there copyright restrictions on the work you sell and the images shown on your site?

    Yes. All images shown on ARTprojectA.com are copyrighted either by ARTprojectA or the artist, and they may not be used without the express permission of APA and the artist. Please contact us for more information about specific pieces or images.

Designers, Architects, Art Consultants, Contract and Hospitality

  • Do you sell to designers, art consultants, architects and the hospitality industry?

    Yes, we welcome the opportunity to work with trade professionals and contract buyers. Please contact us for more information at info@artprojecta.com. The information which we generally require for qualified trade clients who request a discount may include: copy of your resale license, documentation showing that your business is active (such as a yellow page ad, lease in the name of your business, business website, etc), your formal request for discounted terms addressed to us on your business letterhead with a brief description of the project, and a copy of your business card. Contact us at info@artprojecta.com